FAQ

Minimums & Timelines

What is the minimum for a corporate gifting project?
GGC projects begin at $5,000, excluding tax and shipping. That gives us the flexibility to source exceptional products, create personalized details and packaging, and manage the project from first idea through final delivery.

Have something different in mind? Tell us what you're planning. We'll let you know what makes sense.

How long does the process take?
Most GGC projects move from approval to finished gifts in about 3–4 weeks. Timing depends on what we're creating, the level of personalization, the number of gifts, and where they're headed.

Have less time? Tell us your deadline. We'll tell you what is realistically possible—and then get moving.

Design & Personalization

Can our company branding be incorporated into the gifts?
Yes—and it can be as subtle or as visible as you want. Logos, colors and other brand elements can be incorporated through engraving, embroidery and printing, as well as custom ribbon, tags, cards, closure paper, belly bands and packaging.

The goal isn't simply to put your logo on something. It's to create a gift that feels unmistakably connected to your company.

Will we approve everything before it is produced?
Yes. You'll receive proofs for branded and personalized elements before they go into production. Please check names, spelling, artwork, colors and other details carefully before approving them.

Printing, engraving and other production methods can result in slight variations in color, size or placement from what appears on screen.

Can you include a personal message or card?
Of course. We can create one message for an entire program, personalize messages by recipient, or design a branded card or insert specifically for the gift. We will include a handwritten card for select VIP and Bespoke gifts.

The words matter, too. We'll make sure they feel like part of the experience rather than an afterthought.

Recipient Experience

Can recipients choose their own gift?
Yes. We'll design a small collection specifically for your program, and recipients can select the gift they want. You can also give them the option of directing the value to a nonprofit instead.

You set the parameters - they get the choice.

What if we don't have everyone's address?
You don't need to chase down addresses. We can provide a secure way for recipients to submit their own shipping information directly.

It keeps sensitive information out of endless email chains and spreadsheets—and gives you one less thing to manage.

Can the online gift experience look like our company?
Yes. When a program includes online gift selection or address collection, we can incorporate your branding, messaging and program details so the digital experience feels connected to everything that follows.

Getting It There

Can gifts go to different locations?
Absolutely. One office, 500 homes, several event locations—or a combination of all three. We'll build the fulfillment plan around where your gifts need to go.

How long does shipping take?
Once completed gifts leave our facility, U.S. delivery generally takes 1–7 business days, depending on destination and shipping method.

If timing is tight, expedited options may be available.

Do you ship internationally?
Not yet. GGC currently ships within the United States only.

Changes, Cancellations & Problems

Can we change or cancel an order?
We'll accommodate changes whenever we reasonably can. Because many GGC gifts are purchased, made, branded or personalized specifically for your project, however, changes may no longer be possible once purchasing or production is underway.

Any costs already committed to products, artisans, vendors, printing, packaging or personalization remain the client's responsibility.

What if a gift arrives damaged or something isn't right?
We put a lot of care into getting every gift out the door beautifully. Occasionally, shipping has other ideas.

If something arrives damaged or we've made an error, contact us within seven days of delivery. Photos of the gift and its shipping packaging will help us resolve the problem quickly. Depending on the circumstances, we'll arrange a correction, replacement, credit or refund as appropriate.

Can gifts be returned or exchanged?
Because GGC gifts are frequently sourced, assembled, branded or personalized for a particular client or recipient, gift orders are final sale.

If an item is damaged or we've made an error, that's different. Contact us and we'll work to make it right.

Who do I contact if I have a question?

Your GGC Gift Advisor is your first call. They know your project—from what was selected to where everything is going—and can usually get you an answer quickly.

Not sure whom to contact? Email elizabeth@graciousgiftcompany.com, and we'll take it from there.